Learn effective strategies for delivering challenging news to your customers with finesse and empathy. Explore expert insights and practical tips on handling difficult conversations while maintaining trust and goodwill. Discover invaluable techniques to navigate sensitive situations and uphold strong customer relationships on Field Promax's insightful blog.No one likes to hear bad news, and no one likes to deliver it either! But when you are working in field service, it is a cross that you must bear. However, there are some clever ways to avoid such undesired situations. In most cases, you need to face your clients with some bad news due to some service-related issues. Maybe your technician may not arrive on time, maybe you are out of necessary parts, maybe you made an error in the estimate and now it doesn’t match with the final invoice, or maybe you are simply unable to finish the job on time.